Support

If you need a quick fix, our live chat is the fastest way to reach us. Available around the clock, our agents typically respond within a few minutes, so you won’t be left waiting when you’re trying to finish a session, claim a bonus, or resolve a technical hiccup. Use the live chat window on the site for step-by-step guidance and immediate troubleshooting.

Email support for detailed requests

For questions that need supporting documents or a longer explanation, email us at support@slotum.com. Typical response time is within 24 hours, and for complex cases we’ll keep you updated until everything is resolved. Email is ideal for account verification, transaction records, and bonus queries that require a review of your activity or documents.

Phone support and callback options for urgent matters

If you prefer to speak with someone directly, phone support is available for urgent issues and sensitive account concerns. You can request a callback through our support page so an agent can call you back at a convenient time. Phone responses are handled promptly to minimize disruption to your play.

Find fast answers in our FAQ and help center

Many common questions—about deposits, withdrawals, bonus terms, wagering requirements, and account verification—are answered in our FAQ. Check the help center first for quick how-tos and step-by-step guides; it’s a great way to get an instant answer without waiting for an agent. For more specific topics, visit our FAQ page

Support for payments, crypto, and bonus issues

Our team is familiar with both fiat and crypto transactions, including Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Visa, MasterCard, Skrill, Neteller, and more. Whether you’re troubleshooting a deposit, checking a pending withdrawal, or clarifying promo terms, we’ll walk you through the process and explain any limits, verification steps, or timing expectations.

What to include to speed up support

When contacting support, include your account ID, a brief description of the issue, the date and time the problem occurred, and any relevant screenshots. The more detail you provide up front, the faster our specialists can investigate and resolve your case.

Knowledgeable, friendly help you can trust

Our customer support team is trained to handle account, transaction, and gameplay questions professionally and respectfully. We don’t promise guaranteed outcomes, but we do promise clear communication, timely updates, and a commitment to resolving issues as quickly as possible. If you ever need help setting limits, taking a break, or using self-exclusion tools, contact us and we’ll guide you through the available responsible gambling options.

Reach out anytime—our goal is to make your experience smooth, safe, and enjoyable.